Senior Client Lead

To execute the dunnhumby client plan for the customer-loyal journey of a portfolio of small clients, a major client or category by delivering recognizable value which demonstrates how to gain competitive advantages and increased business results (ID Sales, overall revenue growth and Loyal HH growth) from applying customer insights and why customer loyalty matters.
Supports the Client Manager and Client Director and supervises Client Leads to deliver a seamless and proactive service across several clients and/or major category working with Solution experts to deliver client solutions using the suite of dunnhumby capabilities.
Nurtures strong client relationships and demonstrates an authoritative knowledge of the client and their category in order to advise in line with their strategies and to optimise engagements and revenue.
Develops and able to present insight solutions to client issues taken from insights delivered through dunnhumby's tools, analysis & consultancy which drive business decisions in order to create measurable change and deliver measurable value (ID Sales, overall revenue, Loyal HH growth) to the Client's customers
Uses project management skills to anticipate, translate and champion needs of the Client into an achievable plan collaborating with the Solutions, Analysis, Comms & Media and Client teams in order to execute the plan.
Manage elements of the Organisation Engagement efforts, as delegated, toward enabling a sustainable customer-loyal culture (people, process, beliefs) within the client
Partner with peers to lead the integration of dunnhumby data, solutions and tools into our clients' collaborative business planning and measurement processes in ways that lead to consistent, efficient, effective utilization of customer insights to grow business results.
Clearly articulates and 'sells' the dunnhumby story, vision and services to colleagues and clients and proactively shares best practice with colleagues.
National Body Recognised Accreditation in related subject.
Master's degree or equivalent in related subject.
Bachelor's degree or equivalent in a related subject.
Functional Skills:
Data Interpretation
Category Management
Pricing & Promotions
New Product Development
Consultative Approach to Selling
Insight Presentation
Innovation Management
Retailer and FMCG Operations
Strategic Agility
Solution Design, Development & Management
Competitive Intelligence
Customer Insights
Due Diligence / Strategic Assessment
Generic Skills:
Business and Commercial Acumen
Change Management
Project Management
Data Analysis and Modelling
Stakeholder Management
Financial Analysis
dunnhumby Capabilities and Solutions
Leadership Skills:
Work as a team with others
Build strong relationships with colleagues
Identify opportunities
Identify personal priorities
Demonstrate enthusiasm
Deliver work to high standard
Solve challenging problems
Be driven to improve yourself and the way things are done

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